Phone: (800) 462-6660      Local: (203) 787-1123

FAQs

WHAT IS CANE?

Cane is the outer bark/peel of the rattan vine.  Rattan is a solid/porous vine that grows in the jungle of Indonesia and is exported to surrounding countries for production and exportation.

WHAT IS REED:

Reed is the inner core of the rattan plant.  Very pliable and flexible, but must be soaked in water for its best use.  Reed is available in flats, flat ovals, rounds, oval ovals and half round shapes.  Reeds are used in basket weaving, seat weaving and rattan/wicker projects.

HOW DO I KNOW WHAT SIZE STRAND CANE TO USE:

Hand cane or strand cane is used when there are individual holes in the frame around the perimeter of a chair seat or back.  The 7-step hand cane weaving method is generally used.  Hand cane is available in half bunches (500ft) or full bunches (1,000ft) and needs to be soaked for no more than 10- 15 minutes per strand before weaving.  Half bunches will cane 1-2 seats while a full bunch will weave 3-4 chair seats.  Binder strands (strips of cane that go around the perimeter to cover the holes) are included with both half and full bunches at no extra cost.  The following chart will help you determine the size of the cane needed for a hand caned seat or back.  The most important measurement for the determination of strand cane size is the distance from the center of one hole to the center of the hole next to it.  Good idea to check several holes in your seat.  When in between measurements, use the smaller of the two sizes.

Center-to-Center Spacing Cane Size Needed
3/8” Superfine 2.0mm
½” Fine Fine 2.25mm
5/8” Fine 2.50mm
¾” Narrow Medium 2.75mm
¾” (larger holes) Medium 3.0mm
7/8” Common 3.50mm

WHY CAN’T I USE ANY CANE SIZE I DESIRE:

If you try to use a cane size that is too large, the holes will fill too fast and you will not be able to weave your diagonal strands.  The cane gets in its own way.  Sometimes, you will not notice this until you have woven half the chair.  Always recommended to use the correct size and check before starting.

WHAT IS BLIND OR FRENCH CANING?

Blind or French caning is when there are holes for hand caning but they are not drilled all the way through the frame.  Each strand of cane is individually pegged/plugged at every hole.  A peg is to be used in every hole while the cane is stuffed down in to each hole.  Blind or French caning is extremely time consuming and costly.  Mostly done on backs to prevent the cane and knots from showing on the chair back frame.

WHAT IS CANE WEBBING & REED SPLINE:

Cane webbing or machine cane or prewoven cane is a woven mat that is made in several mesh patterns and widths and is pressed in to a chair frame that has a groove around the perimeter.  Reed spline and glue is used to hold the webbing in the groove.  Reed spline must be ordered with every piece of webbing.  To measure for your reed spline, measure the width of the groove and select a reed spline slightly smaller than your groove.  For example, a ¼” groove calls for a #3 (3/16”) spline.   Splines are sold in a minimum of five feet.  Spline does not need to be soaked.  Cane webbing is manufactured on a machine loom but the diagonal strands are still inserted by hand.  Webbing is available in widths from 12” wide up to 36” wide.  Cane webbing is also available in 7 mesh patterns and is sold by the running foot or inch with minimum of one foot.  To determine the proper webbing mesh, measure the distance from the center of one hole to the center of the hole next to it.  If it measures 1/2″ then it is Fine 1/2″ mesh webbing, if it measures 3/8″ than it is 3/8″ Superfine mesh and so on…  When measuring for cane webbing, measure left to right from spline to spline and round the number and add two inches.  Then do the same for your front to back measurements.   It is recommended that webbing be soaked for 4 hours before pressing in to a groove.   A set of 5 wooden wedges is needed to install the webbing.  Twenty four hours after installation, your cane webbing is ready to be stained and or clear finished with an oil based stain, tung oil or polyurethane.

FOUR RUNG DOWEL CHAIR SEATS:

Any chair with 4 rungs around the perimeter is suitable for the following materials to be woven in to the seat:  Wide binding cane, fiber rush, fiber splint, flat reed, flat oval reed, Shaker tape, Hong Kong sea grass, pretwisted natural rush, natural rush cattail, and ash splint.  Of course, within a set of chairs you would need to match the materials.  Always recommended to send sample for matching.

WHAT IS THE DIFFERENCE BETWEEN WIDE BINDER CANE & FLAT OVAL REED?

Wide binder cane has a glossy bark or skin on one side and has a slight rise on the topside.  It is our most durable product for outdoor porch chairs or rockers.  Binder cane comes in 4mm, 5mm or 6mm (1/4”), 6-8mm slab and 8-10mm slab.  Slab is a wider, thicker more unevenly cut version of binder cane.  Binder cane is sometimes called shaved edge rattan.  Flat oval reed is the same size and shape as the binder cane, however reed is from the core of the rattan and does not have skin on it.  If reed is used outdoors on a porch, which we do not recommend, it needs to be sealed with a polyurethane finish.

WHAT IS FIBRE RUSH:

Fibre rush is a twisted kraft paper, made to resemble the old-fashioned natural cattail rush.  This paper product cannot be soaked, at the very most just misted before weaving.  Fibre rush is available in Brown (paper bag color), White and Golden Yellow (guldens mustard color).  The rush is sized at 3/32”, 4/32”, 5/32”, 6/32” and 7/32”.  The two most popular sizes are the 5/32” and 6/32” in the Kraft brown color.  We highly recommend sealing fibre rush with a clear shellac after weaving.  Fibre rush does have a dye lot, when purchasing this product, always order the recommended amount in order to avoid color mismatch.  Three pounds is needed to weave an average size chair seat.  Also, fibre rush is not recommended for outdoor use.

WHAT IS FIBRE SPLINT:

Fibre splint is a flat kraft paper product available in Brown or White (1/2” only) and in 3/8”, ½” and ¾” widths.  Again, fibre splint is a paper product and cannot be soaked in water and must be sealed with a shellac when weaving is complete.  The ½” Brown Fibre splint is the most popular product.  Some people will substitute fibre splint for flat reed or ash splint woven chairs due to its long lengths.

WHAT IS SHAKER TAPE:

Shaker Tape is a 100% Cotton and is available in 5/8” and 1” widths.    It is sold in a full 75-yard roll or by the yard and is available in 13 colors.  One color can be woven in a solid weave, or two colors can be woven to create a checkerboard or diamond shape pattern.  To determine the amount of tape needed for a chair seat, multiply the widest length by the widest width.  With that number, then divide by 5.3 (for 5/8” total yardage) or divide by 9 (for 1” total yardage).  If you choose a solid one-color pattern on the seat, that total yardage number is what is needed.  For a checkerboard or diamond shape pattern, you would get one half of each color of the total number.  It is always good to add a couple yards to the final amount.   Also recommended, that a darker color is used for the front to back warper on a seat.  A foam insert is also recommended on adult size chair seats.

HOW DO I ORDER ON-LINE?

If it is your first order online after January 19, 2017,  (even if you have ordered from us by phone, web or mail order) you will still need to set up your online account (as a new customer) on our website.   You must use your current e-mail address and a password chosen by you.  You will be given the chance to enter your existing customer account number with us (if known) during the order checkout process.  Once your online setup of your account is entered, you will only have to enter your e-mail address and password to bring up your account in the returning customer log in.  This will then access all of your information securely and your past ordering history from 2017 to present.  When ordering online, add products to your shopping cart, and then proceed to checkout.  If changes are to be made, in your shopping cart, make sure after making the changes you click the “update” and then checkout functions.  You will receive an acknowledged order email from us.

HOW DO I QUICKLY FIND ITEMS ON THE WEBSITE?

One easy way to find any items on our site is to use our hourglass “Search” tab on the upper right side of our websites navigation bar.  Enter an item in the box and then click search.  You will then be given a choice of all the applicable results.  Just click on the details link for any of the results to view the item.

WHAT IS THE PHYSICAL ADDRESS OF H.H. PERKINS CO. INC:

Our building is located at 370 State Street in North Haven, CT  06473.  Orders, samples and checks should be sent to H.H. Perkins Co. PO Box 629  North Haven, CT  06473.  Our local phone number is 203-787-1123, our toll free phone number is 800-462-6660 and our fax number is 203-787-1161.  Our secure website is found at www.hhperkins.com and our email address is info@hhperkins.com  Remember, visitors are always welcome at H.H. Perkins Co.  Our store hours are M-F 9:00-5:00 and Saturdays 9:00-1:00.  We are closed on Saturdays in July & August.

ORDERS:

Most orders are shipped the same day via FED EX or USPS priority mail.  Out of stock items, will automatically be backordered.   A physical address is needed for UPS shipping while a PO Box and or a physical address can be used for the postal service.  Most orders will have the invoice inside the package.  Larger or heavier packages will contain a packing list and the invoice will be mailed the following day.  Online orders may not reflect the actual freight charges that will be assessed.  Special “online” prices are only available through our website.

Shipping & Insurance Charges:

Orders totaling Up to $20 $9.95
Orders totaling  $20.01 to $40 $10.95
Orders totaling  $40.01to $75 $12.95
Orders totaling  $75.01 to $99 $14.95
Orders totaling  $99.01 to $150 $15.95
Orders totaling  $150 and Over $18.95
Wholesale Orders Minimum of $18.95
COD Add $12 to Above

**LARGE OR HEAVY PACKAGES WILL BE SUBJECT TO FREIGHT SURCHARGES.
**RATTAN POLES ARE ALWAYS SUBJECT TO FREIGHT SURCHARGES**
INTERNATIONAL SHIPPING CHARGES WILL BE ASSESSED UPON TIME OF PACKING/WEIGHING.   ORDERS ARE SHIPPED VIA US POSTAL SERVICE.
SEATWEAVING REPAIR/RESTORATION PRICING:  Click on the following link for our suggested prices for furniture/seatweaving repairs:
http://hhperkins.com/repair-restoration-pricing/

How to Calculate pricing for hand cane chair seats.

Count the holes around the perimeter of the wooden chair seat and multiply the number of holes by $2.00 to cover the labor charge.  The price of the material must then be added as well as the stain/finish charge of the new seat.  Most standard size cane chairs use about $20 in material and $10.95 to seal the new cane with stain/finish.

How Do I Determine The Widest Inch On A Repair Job?

When measuring the widest inch on a four rung rail chair you measure from the outside edge to the outside edge of the two side rails along the front.   Check from front to back as well to make sure this distance does not exceed the front rail measurement.   For a cane webbing chair, you measure from spline to spline at its widest point.  You then multiply this number rounded up to the next inch by the appropriate widest inch labor charge.  For example, on a cane webbing chair that measure 16” at its widest point, you will multiply $4.00 x 16” to get a $64.00 labor charge.

We will be Closed Monday 6/26 and Tuesday 6/27 For A Trade Show