Shipping charges will vary by order, ship to location and method. Charges will be estimated at the time of order. HHPerkins.com provides the customer the most efficient and cost effective shipping methods available. But HHPerkins.com reserves the right to substitute shipping methods when necessary. Larger packages are subject to freight surcharges.
In the event you are not happy with your purchase for any reason you may return the merchandise for a refund, credit, or exchange. You have a no-risk, hassle-free 30-day satisfaction guarantee. If not satisfied we will refund or credit the value of your return plus any taxes charged. Shipping and handling charges are non-refundable. Books, videos, DVD’s and any cut materials are also non-returnable. Returns may be subject to a 20% restocking fee. Please include order number on all returns. It can be found on the order confirmation email.
We will refund or credit the value of your return and any taxes you were charged. Shipping charges are non-refundable. To receive a refund, the original packaging and a copy of your order confirmation email should accompany your return.
Please send all returns to:
H.H. Perkins Co. Inc.
370 State Street
North Haven, CT 06473
Please include the following information:
City: State: Zip:
Reason for return:
and a copy of the email or invoice you were sent confirming your order.
Our customer service representative will be happy to assist you with any exchanges or replacements. In the event of mis-sent orders, damaged or defective merchandise, we will credit you for the returned item upon receipt. Shipping charges may or may not be refunded. In this case if HHPerkins.com is replacing the merchandise due to damage or our error we will send you a replacement with no additional shipping charges.
If you are simply unsatisfied with your order upon receipt, we will exchange the item for one of equal value. In this case the taxes you were charged and shipping charges are non-refundable. Exchanges may be subject to additional shipping or handling charge.
You may cancel your order at any time prior to processing by calling (203)787-1123. Unfortunately, we are not able to cancel orders once they have been shipped. Please refer to our Return Policies for easy returns.