Shipping & Return Policy
Return Policy
HH Perkins offers a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition you received it, unused and undamaged, and in its original packaging where applicable. You will also need the receipt or proof of purchase. Partial or unused portions of custom-cut materials cannot be returned.
To start a return, contact us by phone at 203-787-1123 or by email at info@hhperkins.com or todd@hhperkins.com. Approved returns must be mailed to:
HH Perkins Co. 370 State Street North Haven, CT 06473
You can always reach us with return questions at info@hhperkins.com or todd@hhperkins.com.
Damages and Issues
Please inspect your order as soon as it arrives and contact us immediately if an item is defective or damaged. We will evaluate replacements on a case-by-case basis, and it is helpful if you can include a photo with your request.
If you receive the wrong item, let us know right away so we can evaluate the issue and correct it. Customers who receive an incorrect item are not responsible for any costs to return or replace it.
- USPS shipments: Write "REFUSED" on the box, and the Post Office will return it to us at no charge to you.
- UPS shipments: Send the item back to us; we will cover the return shipping cost. We will create a return label through Shopify and email the label to you.
This applies only to orders where the customer did not receive the correct item.
Exceptions / Non-Returnable Items
The following items are not eligible for return:
- Custom-cut materials, including cane webbing, shaker tape, reed braids, and fibre braids
- Books
- Custom or personalized orders, including special orders
- Sale items, product specials, clearance items, or items labeled B-Quality
Exchanges
The fastest way to get the item you want is to return your original item for a refund, then place a new order separately once the return is accepted.
Returns are shipped back to HH Perkins at the customer's expense. If you ordered the wrong item by mistake:
- You are responsible for the cost of shipping the item back to us.
- If the replacement item costs more than your original purchase, you will pay the price difference plus new shipping costs.
- If the replacement item costs less, you will receive store credit for the difference, which can be applied toward the new shipping cost.
Exchanges can also be made in person at our showroom: 370 State St, North Haven, CT 06473
Return & Exchange Processing Times
We aim to ship returned or exchanged items promptly, generally the same business day we receive them if received before 3:00 PM. Items received after 3:00 PM are typically shipped the following business day. For orders affected by our error (wrong item received), we will make every effort to ship a replacement the same day we're notified.
Once shipped, orders within the mainland United States typically arrive within 1–5 business days depending on destination. We ship via USPS, UPS, and FedEx.
Refunds
Once your return is received and inspected, we will notify you of the approval status. If approved, a restocking fee of up to 20% may apply on a case-by-case basis. Approved refunds will be issued to your original payment method. Please note that it may take your bank or credit card company additional time to post the refund, typically 3–5 business days after we process it.
If more than 15 business days have passed since your return was approved and you have not received a refund, please contact us at info@hhperkins.com or todd@hhperkins.com.
Shipping Policy
HH Perkins ships many orders the same day they are received; however, same-day shipping is not guaranteed. Order volume, product availability, and order timing can all affect when your order ships.
Standard shipping schedule (Monday–Friday): Orders received by 3:00 PM EST are typically shipped that same day; however, same-day shipping is not guaranteed. Order volume, product availability, and order timing can all affect when your order ships. Orders received after 3:00 PM are typically shipped the next business day.
Saturday shipping: During most of the year, we ship on Saturdays via USPS at approximately 11:00 AM. Orders placed by 10:00 AM on Saturday are generally included in that day's shipment.
Summer Saturday hours: During the summer months, HH Perkins is closed on Saturdays, and no orders are shipped on that day. Orders placed after our Friday cutoff during this period will ship the following Monday. Please check our website or contact us for our current summer schedule.
Sunday shipping: We do not ship on Sundays. Orders placed Saturday afternoon or on Sunday will ship the following Monday.
Order Confirmation & Tracking
HH Perkins provides an order confirmation and tracking information via the email address provided at checkout. USPS and UPS will send tracking details directly to your email once your order ships. A printed copy of your invoice is also included inside your package.
Shipping Rates
| Order Total | Shipping Cost |
|---|---|
| $1 – $19.99 | $10.99 |
| $20 – $39.99 | $11.99 |
| $40 – $74.99 | $13.99 |
| $75 – $98.99 | $15.99 |
| $99 – $149.99 | $17.99 |
| $150 – $199.99 | $21.99 |
| $200 – $299.99 | $24.99 |
| $300+ | $29.99 |
Heavy and extra-large items may be subject to an additional freight charge, which will be calculated and communicated at checkout or prior to shipment.
Questions?
If you have any questions about our shipping or return policy, please contact us:
Phone: 203-787-1123 Email: info@hhperkins.com or todd@hhperkins.com Showroom: 370 State Street, North Haven, CT 06473